RETURNS & EXCHANGE

Product (s) can be exchanged from any of our regular stores within the 30 days from the date of purchase. 

Please note that the product must be unused with the price label attached along with the purchase invoice. 

Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photo shoots, 

the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for 

this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our 

customer service centre by emailing us images of defected product at sales@hinab.com within 7 days of purchase. 

After our team reviews the product, you will be offered an exchange with same price value product.


REFUNDS

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or 

appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the 

cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns 

and up to two billing cycles for the credit to appear on your credit card statement.


ORDER CANCELLATION

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping 

confirmation that contains tracking information. Once a product is shipped, the 'Return and Exchange Policy' will apply.

Hinab.com may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is 

declined by the issuing financial institution.